Here, you’ll find all the information you need regarding our policies for refunds and returns of digital products.
We understand the importance of clarity and transparency when it comes to purchasing digital files, and we’re committed to providing you with a fair and straightforward policy.
Whether you’re purchasing digital art, downloadable templates, or other digital content from our store, we want to ensure that your experience is positive and hassle-free.
Please take a moment to review the following guidelines, which outline our procedures for refunds and returns. If you have any questions or concerns, don’t hesitate to reach out to our customer support team for assistance.
Thank you for choosing us for your digital product needs.
Digital Products Definition
Digital products, specifically digital files, refer to electronic goods that are distributed and accessed digitally, primarily over the internet. These products are intangible and consist of files that can be downloaded, viewed, or used electronically. Unlike physical products, digital files do not require physical delivery and can be delivered instantly or after purchase through electronic means. Customers typically access and use these digital files on their computers, mobile devices, or other digital platforms.
No Returns Or Refunds
Due to the unique nature of digital products, we regret to inform you that we do not accept refund requests except for the conditions in the next section.
Unlike physical goods, digital files such as digital art and downloadable content cannot be returned once they have been purchased and downloaded.
This policy is in place to maintain the integrity and security of our digital products and to prevent unauthorized duplication or distribution.
We apologize for any inconvenience this may cause, but we believe it is necessary to protect the interests of both our customers and our creators.
Thank you for your understanding. If you have any questions or concerns, please feel free to contact our customer support team for assistance.
Exceptions (Refund is Possible)
Although our standard policy typically does not allow returns for digital products, there are a few exceptions where refunds may be considered:
- Defective or Malfunctioning Products: If the digital file is defective, corrupted, or fails to function properly due to technical issues beyond your control, we may offer a replacement. If the replacement file is still not functioning properly, then you can request a refund.
- Misrepresentation or Misleading Product Description: If the digital product significantly differs from its description on our website, we may grant a refund. This includes cases where the product’s features, content, or functionality do not align with what was advertised.
- Duplicate Purchases: In the case of accidental duplicate purchases of the same digital product, we may offer a refund for the additional purchase. Please provide proof of the duplicate transaction to our customer support team for verification.
- Unauthorized Purchases: If you suspect that an unauthorized purchase was made using your account, please contact us immediately for assistance. We will investigate the matter and take appropriate action, which may include providing a refund if necessary.
It’s important to note that each refund request will be assessed individually, and approval is not guaranteed. We reserve the right to decline refunds if the request does not meet our criteria or if there is evidence of misuse or abuse of our refund policy.
How to request a Refund?
To request a refund for a digital product, please follow these steps:
- Send an Email: Compose an email to help@printication.com with the subject line “Request for Refund.” This will help us identify and prioritize your request.
- Include Order Details: In your email, provide relevant order details, such as your order number, purchase date, and the name of the digital product you are requesting a refund for. This information will assist us in locating your purchase in our system.
- Explain the Reason: Clearly explain the reason for your refund request. Whether it’s due to a defect, malfunction, or other issue with the digital product, providing a detailed explanation will help us understand your situation better.
- Attach Supporting Evidence: If applicable, attach any supporting evidence or documentation that validates your refund request. This may include screenshots, error messages, or other relevant information that demonstrates the problem you encountered.
- Contact Information: Make sure to include your contact information in the email, such as your name, email address, and phone number. This will allow us to communicate with you regarding your refund request and provide updates on its status.
Once we receive your email, we will review your request and respond to you as soon as possible.
Please read our Terms & Conditions here.